Get the latest views and opinions from some of the most experienced negotiation specialists.
Published: Apr 27 , 2018
Author: Simon Letchford
I read a hilarious story recently about a guy who got into an argument with a supermarket when he tried to secure a refund on an opened tray of diced butternut squash, because when he bought it, he’d thought it was cheese. The author of the story was standing in line at the grocery store behind our brave Cheese Connoisseur, tweeting updates in real time as this guy dug himself deeper and deeper into a hole. He was determined to get a $2.97 refund on the tray, which the shop had clearly labeled “Butternut Squash”. The author noted that the obvious course of action for our protagonist would be to “stick the squash in the fridge, laugh at yourself and then go get some cheese”. But no – he argued for 15 minutes, failed, and then stormed out of the store, squash in hand - probably never to return. Apart from the sheer delightful stupidity of the argument, it reminded me how often we humans refuse to admit fault and move on, and then get deadlocked. And - for any organization that manages accounts (service teams and account management functions) - how often we find ourselves, like the unfortunate store staff, on the other side of the table from some idiot who wants you to pay for the fact that they can’t distinguish vegetables from dairy.
Published: Apr 20 , 2017
Author: Alan Smith
Tommy Cooper was one of the funniest comedians ever. How do I know? Well partly because he has 13 of the best jokes in the top 50 gags of all time. A personal favourite being, “heard the one about two aerials meeting on a roof, falling in love, and getting married? The ceremony was rubbish but the reception was brilliant”. Telling a good joke is not just about the content. It is also in the timing of the delivery. The same could also be said about negotiation. Picking your time to enter into a negotiation can have a significant impact on its progression and your outcome.
Published: Jan 14 , 2016
Author: Stephen White
One of the defining qualities of a good negotiator is the ability to manufacture unusual tradeable variables apparently out of thin air. An example of this is how time is used as a variable. Most people would agree that a day comprises 24 hours. But management consultants know that a day in terms of charging fees is more likely to be 7 hours, so clients who need more than 7 hours find themselves paying for more than a day.
Published: Oct 16 , 2015
Author: Tom Feinson
Tesco’s travails over the last few months are many and varied. Recently they topped a grocers code adjudicator list for supplier complaints and in a recent survey only Iceland received a lower score from its suppliers, it must be cold there. For those that operate in this environment I imagine that this comes as no surprise, and to be honest in my experience Tesco are not markedly worse than any of the Big 4. They all appear to operate on the basis that they have all the power and they can break and fix supplier relationships at will, but is the worm turning?